LATENESS POLICY
​Please arrive on time for your appointment. If you are more than 10 minutes late we will have to reschedule your appointment and unfortunately, you will lose your deposit.
DEPOSIT POLICY
​Please be advised that we require a deposit on ALL new bookings. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, we respectfully advise you that deposits are strictly non-refundable and 48 hours notice will be required to change a booking or the deposit will be lost.
PRIVACY POLICY
This Privacy Policy tells you what to expect when glow by Charlotte collects your personal data. We use faces consent which is committed to protecting your data and complying with data protection legislation, as well as upholding your right to confidentiality and privacy.
What information do we collect?
We will collect, store and use the following kinds of personal information via face consent booking system :
• Information you provide to us while using the Faces Consent application.
• Information you provide to us as part of an enquiry or complaint including your name and contact details.
• Information that you provide to us when making a purchase.
• Site usage information which may include demographic information such as your approximate geographical location, your IP address, browser type, access times and referring website addresses;
• Any other information that you choose to share with us, for example as a result of a customer support enquiry.
Using your personal information
We will use your personal information to:
• Record and evidence your consent to treatments.
• Manage your bookings.
• Fulfil any orders placed on our app or website.
• Create anonymised demographic, statistical data. It will not be possible to identify you individually, once the data has been anonymised.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Data is stored within secure data centres in the United Kingdom. All data is encrypted both when transmitted and when stored.
Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Any changes will be compliant with current Data Protection Legislation
Your rights
As a Data Subject (person whose personal data is processed under this policy) you have a number of rights under current Data Protection Legislation, including:
Right to Access: You may instruct us to provide you with a copy of any personal information we hold about you.
Right to Rectification: you may request that incorrect personal information is corrected.
Right to Erasure: you may request that your personal data is erased where it is no longer needed for the purpose for which it was collected and another lawful basis for processing does not exists.
Right to object: you may object to processing of your personal data where legitimate grounds do not exist for processing.
Right to Restrict Processing: you may request that your personal data are not processed, rather than erased, where there are grounds to continue storing the data (e.g. for legal reasons or while a dispute is resolved) but you no longer wish your data to be processed.
Contact
If you have any questions about this privacy policy or our treatment of your personal data or wish to exercise your rights in relation to your personal data, please write to us by email to: Glowbycharlotte2023@outlook.com